Return, Cancellation and Refund Policy

RETURN POLICY:

Can I initiate a request for the Return/Replacement of products?

Yes, you can initiate a request for return / replacement of the eligible products upto 7 days from the delivery of the product to you. subject to the below terms & conditions. Please check the product details page for more information

Terms and Conditions:

The product in the form of liquid must be returned to Seller with proper packing.

Products being returned should be in good condition otherwise it will not be accepted by the Seller.

Product received in bad or damage condition must be reported with 72 hour from delivered time.

Product received is different than ordered must be reported with 72 hour from delivered time.

Products that cannot be returned

The product that is in unsealed/opened/used condition.

Products marked as Non-returnable.

All temperature controlled products (like Insulin, Injection, Temperature Controlled Eye Drops, Chocolates etc.).

In any case, the amount will be refundable to you. the same shall be refunded to you within 7 working days, in accordance with our Refund policy.

CANCELLATION POLICY:

Is it allowed to request for cancellation?

You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity

How can I cancel my order?

You can cancel an order by clicking on the Cancel link/button.

You will be able to cancel an order till the time it is not dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.

The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.

No cancellation or Door step rejection allowed for “No returns applicable products”, in case denied at doorstep no refund will be provided for prepaid order.

REFUND POLICY:

Refund against Cancellation:

Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card or UPI or Net Banking or Third Party Wallet.

No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.

Refund against Return:

In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup.

Bank Account

Mithila Market Wallet

Refund credited to the Bank Account entered by the customer at the time of initiating the return request.

In case of transaction failure due to invalid bank account details, Mithila Market reserves the right to refund the amount to the Mithila Market Wallet of the customer.

Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.

In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refund as they're handled by the Bank.

Refund against denied/canceled order by Mithila Market:

In case of online paid order, customers shall get a refund against return by way of credit to the original mode of payment, like Credit/Debit Card, or Net banking or Third Party Wallet.

In case of a refund by way of Credit/Debit Card, or Net banking or Third Party Wallet, you may get the credit within 5-7 working days.

While we regret any inconvenience caused by this time frame, as the refund is handled by the Bank.

There may be a delay in refund timing and we have no control over that.